- For every dollar eBay spent on search advertising, they lost roughly 63 cents
This is a worthwhile article but the above description is categorically unfair. The "Don Draper type" was David Ogilvy and not only did he learn marketing while practicing psychological warfare for the OSS, his actual quote was "The customer is not a moron, she's your wife." Something lost in all these discussions about advertising is that the overwhelming effect of advertising is not action, it's awareness. You don't show a picture of a bottle of Coke because you want someone to drink a bottle of Coke right now you show a picture of a bottle of Coke because you want them to think of Coke the next time they're thirsty. Motorsports would not exist without advertising: ...does that sticker just inboard of the front tire make you want to run out and buy some 3M products? Could you run out and buy "3M products" even if you did? Or does it make more sense that 3M assumes that you like NASCAR, and if you're out looking to buy something and you happen to see something with a 3M logo on it, you'll subconsciously harken back to the mental image of this car and be ever-so-slightly nudged in the direction of the 3M product? Which is not to say there isn't a bubble in online advertising. The fact of the matter is, the prices paid for traditional media were largely settled by decades of practice and experience. Yeah - a superbowl ad costs $3m. And companies that bought a superbowl ad saw a rise of X dollars over the course of the year. And NBC could point to 30 years of data as to what sort of ROI companies were experiencing with superbowl ads. Certainly - there were a lot of variables that couldn't be isolated and certainly - popularity does not equal success but at the macro level, everyone could point to a correlation between advertising and commercial success. Online advertising promised metrics and those metrics are a lie, which is the basis of the article. But that doesn't mean that everyone who spends money on advertising is a moron. That banner you don't click in your peripheral vision is still in your subconscious enough for advertisers to hedge their bets. eBay might have been getting the same clicks from not advertising the word eBay... but if you buy an ad for the word "eBay" then "eBay" shows up on the screen twice and in the land of persistence and familiarity, just seeing the word twice conveys reassurance. Proctor & Gamble has recently called bullshit on the online advertising industry. Unilever did the same thing last year. It's reasonable to argue that they don't think they're getting their money's worth but it's also reasonable to argue that they simply want to pay less and the acknowledgement that the metrics are bullshit is plenty enough leverage for that. "You're fucking with the magic" is from Googled, which isn't a terrible book. But it also makes the point that Google is an engineering company first and an anything else company a distant second and that Google didn't know shit about advertising and attempted to overcome that through a bunch of maybe-applicable metrics and undercutting the everloving shit out of their competitors because they had no real costs. One thing is certain: in the 16 years since that meeting, advertising has been decimated. The average ad budget is barely ten percent what it was in 2000 and the agencies are graveyards. Advertising revenue is up but it's going solely to Google and Facebook. And your awareness belongs to MyPillow.For more than a century, advertising was an art, not a science. Hard data didn’t exist. An advertising guru of the Don Draper type proclaimed: "What you call love was invented by guys like me to sell nylons” – and advertisers could only hope it was true. You put your commercials on the air, you put your brand in the paper, and you started praying. Would anyone see the ad? Would anyone act on it? Nobody knew.
Funny story about this actually - back when I was fresh meat out of high school and trying to BS my way into business studies I started an e-commerce site. Of course we were incorporated and everything. We sold bicycle parts, which was really just some convoluted drop-shipping scheme to make me look like an entrepreneur. I discovered apparently there are plenty of illegal e-bikes you can import from China. I spent days trying to figure out how to import these things and sell them at an obscene markup to make profit. That was my second business idea, after importing meditation cushions and other Eastern paraphernalia. Surely enough I ran a brief AdSense campaign that was half-assed after finally fixing site issues and people started to call me with questions. My site looked like hot garbage with a logo I had made myself and yet google ads were somehow bringing me customers. It was bizarre. I had a business phone of sorts but some were initially directed to my personal line. My site was hardly well-designed. It was essentially a bad front for a Shopify store. But I had leads fam! I don't think we'll ever know if advertising works. It's impossible to authoritatively connect cause to effect, even in the internet age. That's what bugged my about doing business cases, sure, mayyybe Facebook ads will bring us more traffic? The best any marketer can do is do a cost-benefit analysis and that's flakey at best. But advertising makes us feel good. It's absolutely more of an art than a science. Super bowl ads might not bring equivalent profits but companies and individuals still yearn for them for some reason. Maybe we just like putting on a show.
this article is so dis-genuine it hurt. Because it pretend to be an unbiased scientific study It voluntarly misses 2 points that everyone know are the heart of advert: 1- Familiarity As KleinBloo pointed out, the more you see a brand on ad, the more you have a familiarity with it. When come the time to buy something, you are more confident in the brand you saw on TV/net , than the scary off-brand, you never heard of. That is less easily testable, because it 's a long term ploy. Mostly you're advertising NOW to children, so that they buy/use your shit when they become adult 2- Information If you never know Apple just launched a new iPhone, even if it's your favorite brand, you'll never get to go buy one. The few last month I had the displeasure to watch some ads on TV. 90% of them are for new stuff. The new 3$ meal, the new phone, the new car. Without the ad, you just wont buy it because you just wont know it exist. It could be easy to test the launch of a new product with and without ads.. and my bet is on the ad doing wonder. But the article doesnt give those data
While I think those are both great points, a major part of this article was about how difficult it is to quantify the value of advertising and how it's effectively a shot in the dark for pricing and that with the exception of Google and fb, all other advertising firms are shrinking. The use of eBay has some pros and cons for the article. It's useful as it's a large, well known brand that probably doesn't need to advertise as much, especially since there isn't really a product there, just a mode of communication. There isn't really that much to advertise now that they're as well known as they are. I do think it could have been improved by looking at ads selling things. Car ads are a great example. I'm on my phone and it's late so I'm not going to go searching, but I recall reading something about how car companies spend so much on advertising because you'll be more likely to remember their commercial because the sheer volume. But as the article points out, are those translating into advertising effect or simply selection effect? And that's the part that matters. How effective are these ads really, and how can that be measured?