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I agree, but mainly I'm just pissed off that they actually had a conversation with management on this that started: "Here's how we handle this: first offer store credit. If they balk, often a refund." The callous indifference is more what I'm reacting to. How about a refund with interest to start. And an apology. With all the negative press that the state of Michigan has received, you'd think they'd be more sensitive. Possible I'm overreacting, but they started it.