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I guess the #1 thing I do is listen carefully to people, listen for the underlying, unsaid experience and respond tentatively, without certainty, about what the person might be saying. When possible I listen with my heart, not my ego or my agenda. I think that's what you are talking about regarding the greengrocer. If you get a discount, it comes from his gratefulness to you for sharing a authentic human-to-human moment. Thx for the question.