a thoughtful web.
Good ideas and conversation. No ads, no tracking.   Login or Take a Tour!
comment by IntimidatingScones
IntimidatingScones  ·  3175 days ago  ·  link  ·    ·  parent  ·  post: Tips are not Optional - How a Good Waitress gets Fired by an Angry Customer

Actually the company was not in the original post and the scrawled name was not widely legible. She didn't bring attention to the company, the angry customer did. The angle is about waitstaff not being treated as people.

Also, receipts are not in any way private. The computer has the credit card number, the receipt is just a way to say "you must pay this amount." The same result would have incurred if the offensive note had been left on a napkin.

And you can compare retail to waiting if you like, but it's a lot more accurate if you say waiting is like retail if when every time the clock is between 11 and 2, and 4 and 7 it's Black Friday.





AlderaanDuran  ·  3175 days ago  ·  link  ·  

>Actually the company was not in the original post and the scrawled name was not widely legible. She didn't bring attention to the company, the angry customer did.

I get that part, but it still brought negative attention to the company. If she never would have posted this, it never would have happened. Don't get me wrong, the pastor sounds like kind of an uptight hypocrite about all this, but it happened. And the negative attention towards Applebees wouldn't have happened had she not posted that reciept, regardless of who eventually outted the company this all could have been avoided. I didn't say what she did was illegal, just that it was unprofessional, and it was. Mocking a customer online to a bunch of people (redditors) that can be easily swirled up into a frenzy over two things they seem to hate most; religious people, and people who don't tip. There's been numerous people who have done similar things on Reddit and been fired as well.

>but it's a lot more accurate if you say waiting is like retail if when every time the clock is between 11 and 2, and 4 and 7 it's Black Friday.

But that's also when they make the most money, and the ideal shifts people want, is it not? To complain that people get busy at work isn't something I can sympathize with, especially when they make more money during those times. People get busy in all kinds of jobs, and most of them don't get tips, so I don't really see what the big deal is with that point at all. If employees see a rush or busy as a bad thing, they might need to find a less stressful line of work for themselves. It's called work, and sometimes you have to work hard, but yes some jobs and situations are harder than others for the pay one recieves. And I think that's kind of a tangent anyway, because even if servers do get a fair living wage they are still going to get busy during those times... they just won't be making more money during that time. So should they complain more about lunch and dinner rush then?

I get where people are coming from on this story, and understand everyone is entitled to their opinion. But throughout all the articles and comments I've read about this, no one seems to blame the waitress even a tiny bit. I'm only trying to point out she played a role in herself getting fired, and there needs to be a little personal responsibility there. The whole new platform to use it as an example of how waitresses don't make a fair wage is besides the point. I agree with that, but that's not how this started. It started with her publicly mocking a customer, hidden name or not, and that's just unprofessional.