As a potential customer, this frustrates me to no end. The idea that everyone is replaceable has left these places with employees who don't care. Maybe Amazon would have destroyed retail hell anyway, but my opinion is these places did it to themselves by making the customer experience terrible. The only retail place I like is REI. And I'm pretty sure they treat their employees pretty well.Wanna know why public companies worry more about stock values and dividends instead of substantially re-investing into their own work force and product in a meaningful way? Cause investors demand it, cause it's about the bottom line. Wanna know why people in retail have such shit options for health insurance? Cause investors demand it, cause it's about the bottom line. Wanna know why hours get cut, people get layed off, and the work spreads thinner and thinner? Cause investors demand it, cause it's about the bottom line.