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comment by oyster
oyster  ·  3166 days ago  ·  link  ·    ·  parent  ·  post: Serves Up Big Kiosk Expansion As Wage Hikes Hit Fast Food

I always wonder how much a company actually saves with these machines. I used to be an attendant at self serve check out's in a grocery store and even though you get some people who know what they're doing most people are very slow. Granted fast food places probably save more since their ordering system isn't very complicated.

Plus the more user friendly they make the ones at the grocery store the easier it becomes too steal so that's more lost money.





kleinbl00  ·  3166 days ago  ·  link  ·  

For Kroger, at least, the savings come from the fact that grocery checkers may very well be union while self-serve attendants are totally not.

oyster  ·  3165 days ago  ·  link  ·  

Do you know they aren't because of how much they suck at anything other than the self chechouts ? Like something as simple as pointing in the direction of the milk ? Because that's what happened in my old store when they started having the pop and chip companies stock their own stuff in order to cut down on grocery staff. It was so annoying when I would be trying to just get from one end of the store to the other to do my job, a job that wasn't even supposed to exist because the software was supposed to be able to handle everything on it's own mind you, and a customer would stop me every aisle to ask a question since there was no staff ever.

I know realistically the attempts to replace staff will get better but they've so far all been such huge disappointments that ruined my days so I have no faith left.

kleinbl00  ·  3165 days ago  ·  link  ·  

I know this because they went on strike shortly before the kiosks were added.