Yeah, you can't do that. I learned the hard way when I used to mix it up in /r/bestof (I've been bestof'd like 100 times). Early Reddit was a community. Middle Reddit was hipsters, and most of the comments in /r/bestof were people hating on anything that was bestof'd. What you learn is that humans need to be able to slag on stuff without having to confront the creator. That's part of consumption. It's taken as a given that the creator of the art is at a level higher than the consumers of the art, and that drives both idolization and revilement. Either way, you have to stay the fuck out of the way. It's funny - nobody expects Stephen Spielberg to engage every Keyboard Kommando that hates on Jurassic Park. He's got better shit to do and we all know it. And while none of us are Spielberg, none of us have the paychecks, none of us have the talent etc... we're in the same spot. If someone wants to talk shit about your work, you as the creator have to let them do so unimpeded.
Yeah, I get it and I agree that it's certainly the best way to go. That said, the hardest part is not taking genuine criticism or even hateful trolling, the hardest are factual errors. You know, the ones that insist that we have somehow put up or encouraged prominent redditors to come to Hubski. That shit infuriates me. We actually had an online magazine suggest to us that we had paid syncretic to do just that. They didn't write about us and haven't since. Whatever. I remain quiet, even when I feel like calling someone out.