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From now on the documents will be accessible only via official requests made under the Freedom of Information Act (FOIA). FOIA requests can take months to process. That’s far too long, Roberts says. When Born Free receives welfare complaints from concerned citizens, he says the organization has always checked USDA records to see if any complaints had already been made involving the facility or animal in question. Waiting months for a FOIA report for information that previously could be obtained with the click of a button “may mean prolonged suffering for an animal in need,” Roberts says.