It is very common to attribute intention to programs, enough that our tendency to do so is mentioned in the Jargon File, but everyone knows programs don't really want things/think things/get confused, it's just conversational shorthand. Except sometimes, especially with people who didn't study computing formally and don't really understand things below the level of the particular technologies they studied, it can seem more like believing it but knowing they shouldn't. I think once we have cute robots running around in the wild we're quickly going to get a People for the Ethical Treatment of Robots.
Turkle's Alone Together is basically one big manifesto about how we know that programs don't think, but we don't "know know" and that much of our anthropomorphization is due to just how hard we'll subconsciously work to fill the uncanny valley. The number of people who studied computing formally and work with programs are an insignificant subset of the people who work with programs. 