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comment by cgod
cgod  ·  3049 days ago  ·  link  ·    ·  parent  ·  post: Do you have cash on you?

That is so shitty.

I sprung for a paper printer because screen signers tip less than people who sign a receipt.





ecib  ·  3048 days ago  ·  link  ·  

Isn't it?

Another of my favorite coffee shops does iPad signing that simply presents three tip options in boxes: 1$, 2$, 3$, with a small "other amount" button underneath. I bet that setup drives more tips than cash even. When tipping is as easy as touching a button it's effortless.

But in the absence of that screen option, screen signing will absolutely result in lower tips. No cash change places back in the hand creates too much friction.

cgod  ·  3048 days ago  ·  link  ·  

People I know who worked at places with print slips and moved to the dollar button set ups told me tips went down after the change. It might be easier but I think there is some psychological difference that reduces generosity.

ecib  ·  3048 days ago  ·  link  ·  

Huh. Interesting. I always tip at least a buck when I have cash and with the button that stays the same but sometimes I hit the 2 or 3 dollar one. But I've worked in the service industry so I'm probably a lousy example of the average person even anecdotally.