My wife worked with a lady who's husband was a Comcast exec. He seemed to like his job and strove to do good work. We had a Comcast horror story going on at one point (got to the point that am agent said maybe Comcast isn't the right provider for you after the 5th service visit). We called him and the whole thing was cleared up in 24 hours. You might get the chance to give some poor soul the gift of the internet they paid for. You can't change the culture but you might be able to make sure your little corner does what It's supposed to. Get the money, get experience. Use it to find your next step up. No one will ask you why you want to leave if you decide to move on. For all the terrible service I've received three or four people seemed to give a damn and helped fix my issues. Go be one of those guys.