a thoughtful web.
Good ideas and conversation. No ads, no tracking.   Login or Take a Tour!
comment by insomniasexx
insomniasexx  ·  3867 days ago  ·  link  ·    ·  parent  ·  post: What have you created this past week?

I've been creating a site for a big US based brand. Like big big.

It was so cool - all HTML5 and HTML5 video and beautiful. Glorious, beautiful site with glorious beautiful commented code.

The purpose of the site is a bit of a webapp - something you would previously build in all flash - where you press a button to play the video. The image is a photograph of the real life product. It's a mimic of what some customers will be actually getting - a physical video player. This is the online version.

Because the product was taller than it is wide, we made the whole site vertically responsive so the size of the product is equal to the browser window. It worked, everything was perfect, iPhone, iPad, Android, Macs, PCs, 800x600 or 1920x1080. Then sent it off 2 weeks ago.

Got feedback Monday saying that they can't see anything but an error message. Now, keep in mind, in all our wireframes and pre-production and contracts we explicitly stated that the website would only work for HTML5 browsers and included a list of browsers that do not support HTML5 - like IE8 - with the usage % of said browsers as of June 2013. We told them these browsers would display an error message.

So we get an email Monday from the director of digital communications and branding or some ridiculous fucking title. And he sends a screenshot of the error message telling him to upgrade his browser. Unfortunately, due to the fact it's a huge company with a lazy/incompetent/overworked/underfunded IT dept, they are all using IE8 & unable to install anything new without the IT guy coming to do it. If it was one guy at the company, I wouldn't be so worried. I would outline the security risks of using an outdated browser and explain that all the hard work a number of web developers and designers put into a site are lost in IE6-8. And to upgrade his fucking outdated browser.

But the 18 levels of approval needed would also be using IE8.

So I started coding. Unwilling to give up my beautiful site, I searched for 16 straight hours and tested and tested and tested different methods of getting the site to work in IE8. Hacks, bad code, good code, javascript, etc. Nothing (viable) worked.

So I set the normally responsive container to be 800px*616px. Done. Now on extra small screens they have to scroll and on extra large they'll have to zoom in or squint. We also had a introductory "how to use this" image that displays in a sleek animated popup with a basic cookie that only makes it pop up every 25 or so refreshes of the site. Gone. Now it's a "?" icon with a link that opens an image - like imgur status. Just the image. Instead of the last instruction being "press the x to close and get started" it is on the other side and says "press the back button."

So ghetto. And disappointing. And icky. And blah.

But because we've already used our allotted budget and I have 8000 other projects and my management doesn't understand this shit anymore than their director of bullshit, that's all they get. Bummer.

Lesson: let people know what they are doing be empowered and do their job, even if you don't understand a lick of what they are doing. Empower them to make decisions and get passionate and excel. Status quo my ass. I want my shit to be damn beautiful. But now, I don't really care about this project or the other projects I'm on. My co-worker feels exactly the same. We used to be excited to come into work and problem solve our way to paradise. But now we just do whatever they want to the lowest standards and don't ask questions and simply tell them it's not possible (even when we could probably find a way to do it). Now they have a fed-up, underpaid, ranting, whiny bitch who doesn't feel like trying anymore and hopefully will be at a real tech-literate company within 3 months.





kleinbl00  ·  3867 days ago  ·  link  ·  

It's enough to make you miss Flash, innit? What I hear about HTML5 from the academics: "look at all the cool stuff you can do!" What I hear about HTML5 from people who need to duplicate Flash in it: "Holy fuck what a mess this crap is!"

user-inactivated  ·  3867 days ago  ·  link  ·  

God I feel so bad for you. I did some designing for a website for a friend of my mother, and I had this beautiful site with the right proportions, color scheme and all that sorted out. But they didn't like this one shade of blue, and wanted it purple to match the competitor's site, which was this horrible GIF-filled website. Every time I fixed it, some minor detail 'didn't feel right' and had to be fixed. The end result was repulsive. They asked if I wanted to be mentioned on the site for making it, but I politely declined.

insomniasexx  ·  3867 days ago  ·  link  ·  

I feel your pain. I've read so many things about how to mitigate the overzealous "designer" client and none seem to work in practice. If they want to make decisions, they will, and they will destroy your hard work in one overreaching "I WANT PURPLE" swoop.

Similarly, people who spend all their time on competitor sites are the bane of my existence (right after ie6-7 users.) I want to scream at them, "You compete with them. DON'T DO THE SAME DAMN THING!"

We started an AdWords campaign at work and are spending a good chunk of money per month to pop up whenever someone searches a competitors company name. While that may have some luck in a consumer market - hey badass shoes are badass shoes -they don't work where a single deal takes 3-12 months, 1m+, and a countless hours from the sales reps. We don't EVER get leads from our website and doubt we ever will. We are selling a product that no one truly wants, and the only way to get people to spend a 110% of what is left of their print budget on us is to schmooze and sell and get on your knees and suck your little brains out. :P

How long have you been designing for? Do you often do projects for family/friends? I

user-inactivated  ·  3867 days ago  ·  link  ·  

It must be draining to see potential go to waste like that. The only thing you can do to save your work is to explain to them why you chose to do it that way, but that requires time and attention from both sides, usually resources not available. Ever considered working for yourself? ;)

I am a student with a large friend circle so it is known that I'm 'good with photoshop', usually making stuff for friends for free. I could charge money but I don't see myself as good enough for that and it is less pressure, so it still feels like a fun hobby and not like a second job. Just a couple of hours ago a friend asked me to make a logo for his tutor startup. He gave me just the name and what he'll do, but I asked him to make a concept or an idea for a logo himself, so I don't have to radically change stuff later.

lil  ·  3867 days ago  ·  link  ·  

and a newsletter...

Complexity  ·  3866 days ago  ·  link  ·  

The appalling thing about this kind of client is that you have done the work once, well, in order to provide the best (responsive and presumably gracefully degrading) experience to the widest possible audience. You have been efficient. And then the client starts to chip away at their paid-for superlative UX to make it work on increasingly irrelevant platforms.

The frustrating thing is that they neither understand nor care why this is painful, for they see the surface not the underlying higher dimensions.

There are people who can see beauty in the elegance of physics equations, mathematical proofs, and code; and there are the rest. Clients, on the whole, are the rest.

I'm sorry for your loss. :(