We have Time-Warner. On the bright side, Time-Warner has a "Business Class" service, through which they will sell you fiber with a not-great-but-much-better-than-cable SLA for expensive but not ridiculous if you work out of your home amounts of money. On the not-so-bright side, they are still a cable company. You have not lived until you have called Time-Warner to report an outage and had two hours of "Can you try resetting the cable modem?" "I have fiber, not cable. I have no cable modem to reset." "Is there a device plugged into both the cable outlet and your computer?" "... why don't you save us both some frustration and escalate me now?" "I can't do that until you try resetting your cable modem."
ME: My cable is out. They: Try resetting your modem. ME: Upstream signal is offscale low and I cannot hit the core DHCP server located in the colo on market street.... They: sir, please hold I'm escalating you.You have not lived until you have called Time-Warner to report an outage and had two hours of