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How to really talk to people. I'm ok with small talk... It's really all I need for my job. People don't want to get into deep conversation with FOH staff... (That's the barrista's job!) I find it incredibly difficult to have meaningful conversations with people. At least in person. Give me a laptop and plenty of time to carve out a decent answer and I'm golden. I suppose it just takes practice. But it's something I desperately want to learn!