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Hmm. Sounds compelling. Do you have something you can link to?. . . she theorizes that the loss in service work will give rise to a support economy.
http://www.summary.com/book-reviews/_/The-Support-Economy/ https://en.wikipedia.org/wiki/Shoshana_Zuboff#The_Support_Economy It really is worth a read though. It's a long book but she's a good story teller and simplifier of complicated ideas. Sometimes she gets bogged down in providing every, single, number, but you get used to it and pick up on what you can skim over and what's new information.