We do our best. People often initially have a negative impression of the mute feature (a user can block specific people from commenting on their posts); however, it reduces the prevalence of very negative interactions. Conversely, if people mute too much, they don't get many comments on their posts. Basically, moderation is user-specific. IMO some users moderate thier posts too much. In this case, we owe it to Mindwolf not shutting down the debate. After a time, you get a sense of which users are heavy-handed, and which are not.
That's my approach. I use it very very rarely.It is not our intent that moderation on Hubski should prevent conflict, insults, or hurt feelings. Hubski is open to anyone that has access to the internet, and conflicts and hurtful behavior will occur. Hurtful behavior is strongly discouraged, and moderation is one tool that may minimize it, however, we do not view the occurrence of hurtful behavior to be a failure, as we feel that an effort for eradication of hurtful behavior would do more harm than good to Hubski overall.