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comment by NotPhil
NotPhil  ·  3911 days ago  ·  link  ·    ·  parent  ·  post: Do Universities Have a Customer Service Problem?

    People shouldn't have to go through hell to get in touch with the right person or department to voice their concerns, get answers, get clarification, make a payment, or get assistance.

True, but outsourcing a bureaucracy won't make it less bureaucratic; it'll only make it more expensive, because then it'll have to extract a profit in addition to administering an organization. The only reason anyone would even consider an idea like that is because outsourcing is a business practice, and people now think of colleges as being similar to businesses.