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True, but outsourcing a bureaucracy won't make it less bureaucratic; it'll only make it more expensive, because then it'll have to extract a profit in addition to administering an organization. The only reason anyone would even consider an idea like that is because outsourcing is a business practice, and people now think of colleges as being similar to businesses.People shouldn't have to go through hell to get in touch with the right person or department to voice their concerns, get answers, get clarification, make a payment, or get assistance.