Glad to see it is public knowledge, at least. It was seriously frustrating as a support person, tho. You release a software update that has been tested a bajillion times in every possible scenario... and someone's ADC craps out. Entirely. Unrecoverable. Their business is down. You finally send them another quarter-of-a-million dollar piece of hardware - overnight - and it arrives 4 days later. We had also acquired a small company, and when we assimilated their people into our org, our tech team got the small company's hardware... which included one of our devices. We dug into the device and starting testing it for resell... and it didn't work quite right. We finally got down to looking at the logic board and there were changes that had been made... NOT by us... a chip had been added. Completely black, unlabeled. We never did figure out what it did.