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kleinbl00 · 1657 days ago · link · · parent · post: I Worked at Capital One for Five Years. This Is How We Justified Piling Debt on Poor Customers.
"Problem" can assume a moral angle. "Puzzle" rarely does. By turning problems into puzzles, the morality is laundered away. This is why we give certain problems to management - they only deal with the moral issue. Better yet, we take that problem away from management and give it to the shareholders. That way, since their only involvement is financial, the moral issue has been magically purged from the equation. Thanks, St. Friedman!