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You helped Russians when you didn't have to: they didn't order or asked for a new pitcher, and you brought it anyway. The smile you'd got was an indication that your help was perceived pleasantly. For Russians, that's entirely unexpected. The service industry in the US (and, seemingly, equally in Canada) is aimed at pleasing the customers. In Russia (and post-Soviet territory, in general), it's aimed at delivering your order; the pleasing part is currently being introduced, slowly and with a local accent.