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WanderingEng · 2817 days ago · link · · parent · post: 'People aren't spending': stores close doors in 'oversaturated' US retail market
I was just in my local REI (outdoors goods, like tents and hiking boots), and the place was really busy. Granted their annual customer reward and 20% of coupon just came out, but every time I'm in there they seem to be at least reasonably busy. I think your comment is spot on. They have employees who know their stuff, and I trust the employees and the company. And they must do some customer service training, not sales technique but actually how to work with a customer, because I've always felt like they're trying to help rather than trying to make a sale. I think I've always bought what I was discussing with them.