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user-inactivated · 3499 days ago · link · · parent · post: My customers are my friends. Ummm.... NO, THEY'RE NOT!
- Do people not get annoyed when someone does that? "Yes, I just said that (and now I'm annoyed)" is what I think when I read the salesperson's response. As for mirroring, I just think "are you copying me?" suspicious squint. I do realize that you put disclaimers at the bottom for newbies about being genuine, but I'm curious as to how this actually works. Maybe I shouldn't own a business.
It's a dialog template. You're supposed to use your own personal speaking voice and mannerisms.
For example, my response to such a situation would be along the lines "Yeah, that's pretty rough. Setbacks are always a bit hard to swallow. So do you think if things turn around you can hit your goal sooner or is 2016 pretty much a hard date for you now?"
Not only does it allow you to sympathize and connect, but it allows your further opportunity to probe and offer solutions.