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kleinbl00 · 3394 days ago · link · · parent · post: Inside Amazon: Wrestling Big Ideas in a Bruising Workplace
I don't think Amazon is fanatical about customer service. I think he does everything he can to obscure the vendor. The same people who recommend the Walmart documentary buy everything Prime. Because they never have to look at the human cost of Amazon's policies and procedures, they get to put on a happy face.