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Toldja. Glad it worked out. :) The best thing you can do when you're in a real pickle is to show up in person. Especially if you're at least somewhat presentable and well-mannered. I have found that treating employees in any service industry as people is something that occurs far too sparingly for anyone interfacing with the public. Maybe you treated them fairly decently. I made life scout, was just shy of eagle two merit badges and my service project. Everyone warned me; "Cars... and Girls," they said. Get it all done now, because of cars and girls. "Cars" turned out to be other things, in my case, but they were right about girls.