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We have a much-beloved piece of legislation here in NZ called the Consumer Guarantees Act By law, a seller can't require you to produce a receipt (although evidence that you are the purchaser through other means - i.e. bank or credit card statement, can help your case if there is a dispute). They cannot refuse to remedy ANY problem with almost anything sold. It's got to do what it's meant to do ("be fit for purpose", for a reasonable time - often longer than offered warranties), or else the person who sold it has to put it right. It's wonderful. Just mentioning the CGA is often enough to get a retailer to sort it out, because if it goes to court, retailers almost always lose.