Can't think of anything in the public sector, but the private sector of course puts pressure on governments to privatise public services and assets. The platinum service idea itself is already here - when you call your cable provider, the fact that you're talking to someone in another country who is obviously just following prompts that appear on their screen (i.e., they have no specific training in the transaction you have contacted them about) is taking place for 1 of 3 (among several other) reasons: 1) you weren't identifiable when you called in (e.g. You called from your work phone to talk about your home service) 2) you identified by selections that you are calling to perform a revenue neutral or revenue negative transaction (you want to complain, you want to ask a question about your bill etc) 3) in real time it was determined that you are a low value customer to the company So, matching the overall value of customers to a particular customer service experience already exists, to the level where priority treatment in incoming call queues can be given based on your value to that company. Worth a lot of money? You're definitely going to be answered next, regardless of whether others have been waiting longer. So, what I'm talking about above with autonomous cars and traffic management just pushes that idea to one of commercialising a currently latent market - once traffic can be truly centrally controlled down to the individual vehicle, you have a potential market for 'diversification of the individual traffic experience<tm>.'