a thoughtful web.
Good ideas and conversation. No ads, no tracking.   Login or Take a Tour!
comment
rezzeJ  ·  3113 days ago  ·  link  ·    ·  parent  ·  post: (Case study) Free and a King's Ransom

I'd say one glaring 'error' was this line:

    To be candid, at this point cost really wouldn't matter because you have no idea what the software is capable of.

Firstly, it comes off as a bit aggressive. Secondly, the client must have at least some idea of what the software is capable of if they used to use it and are currently using an alternative. And who's to say they haven't done research on the latest version? Thirdly, flat out telling someone that they have no idea during a pitch seems like a fast-track to nowhere.

In the rest of the conversation the salesmen seemed knowledgeable and was mostly making pertinent observations about the client's business area. But in the paragraph that contained the aforementioned sentence he just seemed a bit too assertive. The salesman should've presented the advantages in relation to competitor's software rather than assumptions on the client's knowledge.

Do you agree?