"If a customer calls in with any questions associated with the usage policy and how it relates to Net Neutrality, Netflix or observations about how XFINITY services are or are not counted relative to third party services, do not address these items with the customer," the script says. "Immediately escalate to the Customer Security Assurance (CSA) Team."

Perhaps the most telling statement in the entire article. Looks like I'll be cancelling Comcast soon (if I can find another provider who services this complex).

posted by ButterflyEffect: 1166 days ago