I bought the iPhone a long time ago. I agreed to a contract where I paid more than other smart phone users for unlimited data. It was touted as such a great online communication device, that I wouldn't want to worry about how much data I was using. I could have opted for the cheaper plan at various times. I chose to keep giving AT&T the higher amount so I wouldn't have to worry about it. I like not having to worry about it.

And now this. It's official. My reward for being an early adopter and loyal customer is to have my data usage throttled.

The sad thing is, I don't usually use more than the 3GB amount. But on months where I do... now I get the privilege of being treated as an abuser of the system I pay for.

I am tired of this attitude/excuse: "With mobile data usage continuing to skyrocket and the availability of spectrum scarce, AT&T, like other wireless companies, manages its network in the most fair way possible so that we can provide the best possible mobile broadband experience for all our customers. "

So what you're telling me is - you are failing to keep up with demand. You are failing to innovate real solutions to YOUR problems, and instead you are implementing punitive, lazy, and administrative solutions to YOUR problems. That's awesome. Way to bring it down AT&T. Way to remind us that you don't care about your customers' experience. Way to treat any of your customers as "abusive" at any time. You can use all the graphs you want, but you're not going to convince me that paying for unlimited should really only mean X number of GB per month.

The problem is - you have us by the balls, you bastards.

mk:
    If so, we have information to help you manage your account if you use more than 3GB, which means you are in the top 5% of data users in our network.

And here is the information: Fuck you. Fuck you a bunch. Ta!


posted 4430 days ago