I am using Google docs more every year. Yesterday I was on a hangout with three other people, collaboratively editing a doc in real-time via a Google Drive shared folder.

Microsoft needs to be competing with that. They need an office suite with a killer UX that has video chat and cloud storage baked into the OS.

Chromebooks are going to destroy Windows because MS isn't serious about solving the problems that people have. Windows 8 was not a solutions driven evolution. It was just about marketshare.