I found this article from this design/dev article and found it infinitely more interesting.


Alex Stone discusses the psychology of waiting and notes how high levels of customer complaints at a Houston airport dropped to nothing after the airport extended the distance between the terminals and baggage claim. This forced travelers to walk six times further, but although overall wait time increased, the occupied time of walking felt shorter than the unoccupied time associated with standing around at the baggage carousel.


posted by insomniasexx: 1926 days ago