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This is a short article but I agree with everything I see in it.

    “One of the things that’s most lacking in the world is not emotional empathy, it’s cognitive empathy,” he told me, “meaning we have trouble seeing things from the point of view of other people ... That is more urgently needed than emotional empathy.”

This is something I haven't heard said before. I think I agree with it. How many times have I understood what someone felt but didn't bother trying to understand why they were doing what they were doing? It's easier to leave it an unknown and see them as a vague outsider threat. It's hard to be as angry at someone when you understand their point of view.