I used to work for a garden centre for a big grocery chain that did very well even though they shared a parking lot with a Walmart that had lower prices. The reason we did better was because we had older staff who were very knowledgable and had been there long enough to build actual connections with customers who came back every year. After they started cutting benefits and buying out employees a lot of these people left since they were only there for the benefits. So now we were just the same garden centre with dumb young people and higher prices. Then there's the other place that had no plan for training new staff how to do their job. One girl found that weird because even mcdonalds had a whole training system in place. Don't even get me started on some other places I've worked. They forget the most important stuff because they are just obsessed with image. As long as it looks good everything is a-okay.