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thenewgreen  ·  4441 days ago  ·  link  ·    ·  parent  ·  post: For Eager Fans, Small Labels Roll Out All-Access Plans : The Record : NPR
Yeah, in all the conversations I've had with people, they never "steal" music because they refuse to pay, they do it because they refuse to be ripped off. fuck you buddy sums it up well.

Why don't more businesses get this? All you have to do is make me want to do business with you. The more repugnant you make the process, the less likely I am to play by your rules. -I have no idea why they don't get it? It's amazing to me, it really is. When do business owners forget what it's like to be a consumer? Surely they buy things themselves, right? How can they possibly be so short sited?

I think the answer stems from the construct of the modern corporation and the rewards system. It's a result of the "fiscal year" measuring stick. Most businesses are expected to show double digit growth year over year. When this doesn't happen, they get desperate and the next thing you know, you're 90 tracks goes to 50 so they can make their goals. This filters down to even the lowest level employees that make decisions to satisfy immediate goals rather than long term strategic "sustainable" growth.

I've seen it many times in companies I've worked for. Times get tough and their quality/service go down and the next thing they know they're fucked.

The smart businesses see tough times as opportunity. I know that all my competitors are going to tighten their belts, downgrade their product and cut staff and give horrible service, therefore I'm upping the product and investing in more people and better customer service. -They will grab HUGE marketshare and when the industry rebounds, they will sit alone.

This could happen if one of the big players in the entertainment industry let go of the harness of the past and embraced the inevitable. -But no one will till it's too late.