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comment by b_b
b_b  ·  433 days ago  ·  link  ·    ·  parent  ·  post: Pubski: February 15, 2017

Got an email from Restoration Hardware yesterday informing me that a table I bought from them in 2014 is being recalled. Why would a simple table consisting of four legs and a top be recalled? Apparently the metal top contains lead. Fucking lead in the table I've been eating at for almost three years. So I called per their instructions, and they generously offered me store credit. "Are you serious?" was my immediate reply. "Well it was literally only that one model of table, so you could get a different table." "Not a chance I'm buying any of your poison." So the woman "asks her manager," which consisted of putting me on hold for like 12 to 15 seconds, and says that they can actually offer me a full refund. "That's it?" I asked. "Yes." So here's me today contacting lawyers. I'm going to be a huge, litigious dick about this.

kleinbl00  ·  433 days ago  ·  link  ·  

I salute your outrage and wish you the best with your future litigation but I will remind you that the environmental lead exposure everyone is losing their minds over in Flint is a bare fraction of the lead exposure you and I grew up with.

Much like environmental mold, lead is oh shit bad NOW primarily because it can be avoided. And you should. But proving actual damage is harder.

b_b  ·  433 days ago  ·  link  ·  

I agree, but mainly I'm just pissed off that they actually had a conversation with management on this that started: "Here's how we handle this: first offer store credit. If they balk, often a refund." The callous indifference is more what I'm reacting to. How about a refund with interest to start. And an apology. With all the negative press that the state of Michigan has received, you'd think they'd be more sensitive. Possible I'm overreacting, but they started it.

kleinbl00  ·  433 days ago  ·  link  ·  

Gentle reminder: Bosch gave me a free dishwasher and I'll never buy anything of theirs ever again.

Corporate responsibility and concern is a rare commodity.