Yesterday's blog talked about people misunderstanding our words. Today it's about hearing the unspoken message and responding with empathy.
We hear a lot about the importance of empathy, and we try to be empathic; however, sometimes what we say just makes things worse.
Have people ever said to you:
"I know what you're feeling."
"I hear what you're saying."
"I'm sorry." (not an apology, but an expression of concern.)
Even though the person is trying, those statements make me feel less understood.
I suggest that instead of saying "I know just how you feel," suggest a feeling.
Instead of saying "I hear you," say what you hear. Get yourself out of the response and focus on the other person -- that is if you care and want to help.
Hubski, feel free to pm me if you don't know what to say to a troubling statement.