Oh gosh, I feel like this is one of those posts you shouldn't read if it's never happened to you before. Why? Because now it's sort of BOUND to happen to you. There are two things that seem common to people that haven't happened to me. 1. I've never had anything spill on my laptop 2. I've never dropped my phone and broken/cracked it or dropped it in the toilet. It seems like a lot of people drop phones in the toilet. As for the customer service you experienced, well... thats just awesome!! I'm glad to read that and my hats off to you for posting this. Too often people post about their BAD customer service experiences and never about the good ones. hobn a groys nakht !
For some of us it's less that we drop it in the toilet and more that we are oppressed with inadequate pockets-- our pants are designed to cling to our bodies rather than function as pants-- so we have to put our phones in our back pockets and they don't really stay there when we have to slide out pants down to pee. I've also cracked an iPod when I fell on my ass. This could have also been solved by real front pockets. Ahem. Excuse the rantpage.
We talked about women's pants and pockets last night in irc. They seem very non-functioning these days. To the point of using their back pockets to hold their phones. Odd
It's for fashion. You get a cleaner line if you use fake pockets and using the pocket over time messes with the form of the garment. Not very practical at all.
Why have pockets at all then? I bet pockets are a thing of the past in 10 years for men and women. So much of what we normally put in them will be digitized and worn.
It's hard getting any service rep to go OFF SCRIPT. I discovered if I say over and over again, "Send me a guy" one actually shows up. Now if a DELL service rep became GOD, and I said SEND ME A GUY over and over.... let's just say it could get interesting.
Will you please start posting more to your blog? You are very talented, this post could TOTALLY have been on lil's book of questions. There's a question in there. What would that be?
That's great! I'm looking forward to trying to answer some questions!