How Hate Groups Forced Online Platforms to Reveal Their True Nature
But what gave these trolls power on platforms wasn’t just their willingness to act in bad faith and to break the rules and norms of their environment. It was their understanding that the rules and norms of platforms were self-serving and cynical in the first place. After all, these platforms draw arbitrary boundaries constantly and with much less controversy — against spammers, concerning profanity or in response to government demands. These fringe groups saw an opportunity in the gap between the platforms’ strained public dedication to discourse stewardship and their actual existence as profit-driven entities, free to do as they please. Despite their participatory rhetoric, social platforms are closer to authoritarian spaces than democratic ones. It makes some sense that people with authoritarian tendencies would have an intuitive understanding of how they work and how to take advantage of them.