I'm working on attempt #2 to get them to fix the FiOS wire to my house. It was about two feet off the ground, now after some sleet this morning it's even lower (and is draped across one neighbor's shed and another's tree).

The first time they came, we were told that they couldn't fix it because our power line was too low. Power company comes out, says our line is as high as they'll put it, and that they get calls like this all the time when the telco techs just don't feel like working.

So now that the storm has lowered the line even further (but thankfully hasn't taken out our connection), I'm trying to deal with it. There is no option on their website to either get an actual person or to report line issues. Their automated thing was obviously less than helpful. Finally I googled their number, and after getting through the prompts, I'm told it'll be over an hour. Thankfully they have a thing to automatically call me back, so that's cool (although I can't do it 'cause I have class in about 10 minutes).

Still, if they're going to automate things, you'd think they'd allow you to do something like say "come fix this wire."