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g5w  ·  288 days ago  ·  link  ·    ·  parent  ·  post: FRIENDSHIPS in the Covidium

Yes and no. Our staff is service based, they spend A LOT of time on video calls with clients. The last thing they want is to get on a video call with me to fix a problem. Some have gone so far as to fix their own problems, but most rely on emailing tickets.