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There has to be another option other than either having a hardcoded master password or being unable to help customers back in once they mess up.

If you've messed up the device a physical hard reset button would do the trick. But it would be a pain for anyone who just forgot a password and doesn't want to lose settings.

So how about a physical "reset my password" button? Press it and the next time you connect over the LAN it forces you to choose a new password, but doesn't erase your settings. Wouldn't that work and eliminate the need for a hardcoded master password?

Disclaimer: I may fall into your "nerd" category. But I still like devices that just work without 8 hours of setup.