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Isn't it? Another of my favorite coffee shops does iPad signing that simply presents three tip options in boxes: 1$, 2$, 3$, with a small "other amount" button underneath. I bet that setup drives more tips than cash even. When tipping is as easy as touching a button it's effortless. But in the absence of that screen option, screen signing will absolutely result in lower tips. No cash change places back in the hand creates too much friction.